8ktop Privacy Policy

1. Introduction

This Privacy Policy describes how 8ktop ("we", "us", or "our"), the operator of the online gaming and betting platform accessible at https://8ktop.io, collects, uses, stores, shares, and protects the personal data of individuals ("you" or "your") who access or use the 8ktop platform, including its website, account management tools, games, betting markets, and related services.

8ktop is committed to handling personal data with the utmost care, transparency, and integrity. We treat the privacy and security of our players' information as a fundamental obligation. This Policy is written in plain, accessible English so that every Bangladesh player understands exactly how their data is managed at every stage of their relationship with 8ktop.

By registering an account, accessing the platform, or using any 8ktop service, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with any part of this Policy, you should discontinue use of the platform and contact us to request account closure.

2. Data Controller

8ktop operates as the data controller in respect of personal data collected through the platform. As data controller, 8ktop determines the purposes and means of processing your personal information. All enquiries, requests, or concerns relating to the handling of your personal data should be directed to the 8ktop Data Protection team via the contact details provided in Section 16 of this Policy.

Where 8ktop engages third-party service providers to process personal data on its behalf (for example, payment processors or identity verification providers), those providers act as data processors under written agreements that require them to handle personal data only in accordance with 8ktop's documented instructions and in compliance with applicable data protection standards.

3. Data We Collect

8ktop collects the following categories of personal data from players and platform users:

3.1 Registration & Identity Data

• Full legal name
• Date of birth
• Gender (optional)
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna) and postal code
• Nationality
• Government-issued identity document details (for KYC verification)

3.2 Contact Data

• Email address
• Mobile phone number
• Preferred language of communication

3.3 Financial Data

• Payment method details (bKash account number, Nagad account number, Rocket account number, Upay account number, bank account or card details where applicable)
• Transaction history including deposits, withdrawals, and bonus credits
• Currency preference (BDT / ৳)

3.4 Account & Activity Data

• Username and encrypted password
• Account registration date and time
• Login history including timestamps and IP addresses
• Game history, bet records, wagering activity, and session duration
• Responsible gaming settings and self-exclusion status
• Bonus and promotion eligibility and redemption history

3.5 Technical & Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser type and version
• Cookie identifiers and session tokens
• Referring URL and navigation path within the platform
• Time zone settings

3.6 Communications Data

• Content of live chat conversations with support agents
• Email correspondence with the 8ktop team
• Responses to surveys, feedback forms, or promotional communications

4. How We Collect Data

8ktop collects personal data through the following means:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact support, or respond to a promotion
• Automatically — when you access and interact with the platform, through cookies, server logs, and similar tracking technologies
• From third parties — including identity verification agencies, payment processors, fraud prevention services, and our licensed game providers where relevant to the operation of your account

5. How We Use Your Data

8ktop uses personal data for the following purposes:

Purpose	Data Categories Used
Account registration and management	Identity, contact, account & activity data
Identity verification (KYC) and age checks	Identity data, government document details
Processing deposits and withdrawals	Financial data, identity data
Fraud prevention and security monitoring	Technical data, financial data, activity data
Responsible gaming monitoring and intervention	Activity data, account data, communications data
Customer support and dispute resolution	Identity, contact, account, communications data
Sending transactional notifications (e.g., deposit confirmed)	Contact data, account data
Sending promotional communications (with consent)	Contact data, activity data, preference data
Platform performance analytics and improvement	Technical data, activity data (anonymised where possible)
Legal and regulatory compliance	All categories as required by applicable law

6. Legal Basis for Processing

8ktop processes personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between 8ktop and the player, including account registration, payment processing, and game delivery
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) requirements and identity verification obligations
• Legitimate interests: Processing carried out for 8ktop's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, where those interests are not overridden by the player's rights
• Consent: Processing based on the player's freely given, specific, and informed consent, primarily in relation to marketing communications and non-essential cookies. Consent may be withdrawn at any time without affecting the lawfulness of prior processing

7. Sharing Your Data

8ktop does not sell or rent personal data to third parties. We may share personal data with the following categories of recipients only where necessary and under appropriate data protection obligations:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners, for the purpose of processing deposits and withdrawals
• Identity verification providers: Third-party KYC and AML compliance services used to verify player identity and age
• Game technology providers: Licensed game studios and platform providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) to the extent necessary to deliver games and resolve disputes
• Fraud prevention services: Specialist providers used to detect and prevent fraudulent activity on the platform
• Legal and regulatory authorities: Where 8ktop is legally required to disclose personal data, for example in response to a valid court order, law enforcement request, or regulatory investigation
• Professional advisers: Legal counsel, auditors, and financial advisers acting under duties of confidentiality, where access to personal data is required for the advice or service being provided

All third-party data processors engaged by 8ktop are bound by written data processing agreements that require them to handle personal data securely, use it only for the specified purpose, and not disclose it to any further parties without prior written authorisation from 8ktop.

8. Cookies & Tracking Technologies

8.1 What Cookies 8ktop Uses

8ktop uses cookies and similar tracking technologies (including pixel tags and session tokens) to operate the platform effectively and improve the user experience. The cookies we use fall into the following categories:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. They cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings and responsible gaming limits, to personalise your experience across sessions.
• Analytics cookies: Collect anonymised data about how players use the platform, which pages are visited most frequently, and where errors occur, to help us improve performance.
• Marketing cookies: Used with your consent to track the effectiveness of promotional campaigns and deliver relevant offers. These can be disabled via your account preferences.

8.2 Managing Cookies

You can manage non-essential cookie preferences through your 8ktop account settings. You may also configure your browser to block or delete cookies; however, disabling strictly necessary cookies may impair your ability to log in or use core platform features. For full details on how to manage cookies in your specific browser, please refer to your browser's help documentation.

9. Data Security

8ktop implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and 8ktop servers
• Encryption of sensitive data at rest, including financial records and identity documents
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis
• Regular independent security audits and penetration testing of platform infrastructure
• Multi-factor authentication requirements for staff accessing internal systems containing personal data
• Automated monitoring and alerting systems for suspicious access patterns or potential data breaches
• Regular staff training on data protection responsibilities and security best practices

In the event of a personal data breach that is likely to result in a risk to players' rights or freedoms, 8ktop will take immediate steps to contain the breach, assess its scope, and notify affected players and relevant authorities in accordance with applicable legal obligations.

10. Data Retention

8ktop retains personal data only for as long as is necessary for the purposes described in this Policy, or as required by applicable law. The following indicative retention periods apply:

• Active account data: Retained for the duration of the active account relationship
• KYC and identity verification records: Retained for a minimum of 5 years following account closure, in accordance with anti-money laundering regulatory requirements
• Transaction and financial records: Retained for a minimum of 5 years following the date of each transaction
• Customer support communications: Retained for up to 3 years following the resolution of each enquiry or complaint
• Marketing consent records: Retained until consent is withdrawn, plus a further 12 months for audit purposes
• Technical and analytics data: Retained in anonymised or aggregated form for up to 24 months

When data reaches the end of its applicable retention period, it is securely deleted from 8ktop systems or irreversibly anonymised so that it can no longer be associated with any individual.

11. Your Rights

As a player on the 8ktop platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact the 8ktop support team using the details in Section 16.

12. International Data Transfers

8ktop operates as an offshore platform, which means that personal data collected from Bangladesh players may be processed on servers located outside of Bangladesh. Where personal data is transferred internationally, 8ktop ensures that appropriate safeguards are in place to protect that data to a standard at least equivalent to the protections provided under this Policy.

Such safeguards may include contractual clauses with data processors that impose equivalent data protection obligations, or reliance on the recipient jurisdiction's adequacy status where applicable. If you have questions about the safeguards in place for international transfers of your personal data, please contact us using the details in Section 16.

13. Children's Privacy

The 8ktop platform is strictly intended for adults aged 21 years and older. 8ktop does not knowingly collect or process personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a person under the age of 21 has registered an account or submitted personal data to 8ktop, please contact our support team immediately at [email protected]. We will investigate and act on all such reports without delay.

14. Third-Party Links

The 8ktop platform may contain references to licensed game providers and payment partners. Where those providers operate their own platforms or services, they are governed by their own privacy policies, which are independent of this Policy. 8ktop accepts no responsibility for the data practices of third-party providers. We encourage you to review the privacy policies of any third-party service you interact with in connection with your 8ktop account.

15. Policy Amendments

8ktop reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform operations. When material changes are made, we will notify registered players via email to the address on their account, or via a prominent notice displayed upon their next login to the platform.

The date of the most recent revision is displayed at the top of this Policy. Your continued use of the 8ktop platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you should discontinue use of the platform and contact us to request account closure.

16. Contact Us

For any questions, requests, or concerns relating to this Privacy Policy or the handling of your personal data by 8ktop, please contact our Data Protection team using the following details:

• Email: [email protected]
• Subject line: Please include "Privacy Request" or "Data Protection" in the subject line of your email to ensure prompt routing to the correct team
• Live Chat: Available 24/7 from your account dashboard — select "Privacy & Data" from the support topic menu
• Response time: Under 2 minutes via live chat · Under 4 hours via email · Data rights requests resolved within 30 calendar days

Our support team is available 24 hours a day, 7 days a week, and is fully equipped to assist with data access requests, marketing opt-outs, correction requests, and any other privacy-related enquiry. All formal data subject requests will be handled in strict confidence.